Why Should You Apply?
This is a Mechatronics Service & Support role within a low volume, custom bespoke manufacturing business where every project is unique and technically complex. You’ll play a key role in shaping and building the operational backbone of a growing Service & Support function.
Rather than stepping into a rigid, process-heavy environment, you’ll have the opportunity to design smarter workflows, implement scalable systems and transform reactive support into a structured, data-driven business unit.
If you’re a Mechatronics or Mechanical Engineer who enjoys improving systems, building structure and making complex service environments run better, this role offers genuine impact, ownership and exposure to highly specialised engineered products.
About the Role
Reporting to the Service & Support Manager, this person is responsible for optimising service delivery systems, coordinating support operations and strengthening client relationships across a technically diverse product portfolio.
Key Responsibilities
• Lead support ticket management through to resolution and ensure strong client outcomes
• Design and implement service delivery workflows, SOPs and scalable operational systems
• Establish KPIs, dashboards and reporting frameworks to track performance and profitability
• Monitor contract performance against SLAs and provide commercial insights
• Support proposal development, pricing models and budget tracking
Ideal Candidate
• Bachelor’s degree in Mechatronics or Mechanical Engineering
• Background as a Service Technician, Maintenance Engineer, Field Service Engineer or similar hands-on engineering role
• Experience within low volume, custom or bespoke manufacturing environments highly regarded
• Strong systems thinking, data analysis capability and commercial awareness
• Strong stakeholder management and communication skills
To apply online, please click on the apply function. Alternatively, for a confidential discussion, please contact Trisha on 0477 953 700 or Tzhanyu@sharpandcarter.com.au
