Reporting to the COO, the Human Resources and Business Operations Manager collaborates closely with the Head of Broking as a key internal partner. In this role, you will support the executive team and Head of Broking in driving sustained company growth, developing high-performing teams, managing risk, and ensuring exceptional service delivery to clients.

Key Responsibilities
Human Resources

• Inspire employees to embrace the company’s vision, values, and culture.
• Drive employee engagement, retention, and high-performance team initiatives.
• Oversee KPI reviews and manage performance to achieve top results.
• Develop and deliver training and talent acquisition strategies.
• Lead succession planning and manage the employee lifecycle, including recruitment, performance, coaching, contracts, and exits.
• Support onboarding, offboarding, probation reviews, and exit interviews.
• Maintain accurate employee records and manage all HR documentation.
• Develop policies in alignment with business needs and legislation.
• Manage OH&S and workers' compensation claims, including return-to-work coordination.

Business Operations

• Execute business-wide operational objectives within set timeframes.
• Manage and lead various operational projects.
• Analyse data and prepare reports on operational matters.
• Ensure compliance with processes, policies, and frameworks.
• Develop templates, processes, and documentation.
• Maintain and ensure accuracy of all data.
• Support marketing and communications strategy, including content creation and award submissions.

Compliance

• Collaborate with internal and external stakeholders to promote a culture of compliance.
• Implement and integrate compliance initiatives across the business.
• Support successful internal and external audits.
• Work with stakeholders to reduce risk and enhance response protocols.
• Prepare reports and submit documents to regulators and authorities.
• Stay updated on industry trends and insurance regulations.

Skills & Experience

• At least 3 years of HR management experience
• Strong knowledge of HR practices, employment law, and compliance
• Proven success in building and managing high-performing teams
• Tertiary qualification in HR or related field is a plus
• Proficient in process development, documentation, and training guides
• Advanced MS Office skills
• Strong communication, interpersonal, and stakeholder management skills
• Excellent analytical, problem-solving, and decision-making abilities
• Ability to work autonomously and collaborate effectively

Working Conditions

• Full-time, office-based role with potential hybrid work

Benefits

• Competitive salary and performance-based bonus
• Dynamic organisational culture
• Comprehensive benefits package, including onsite parking