Pronto Specialist

Job title : Pronto Specialist
Location : Melbourne
Job type : Permanent / Full Time
Job reference : 1181517
About the business:

My client is one of Australia’s leading and fastest growing retail businesses. The group develops and invests in many retail concepts with over 200 homewares stores. They have stores in all States and Territories in Australia and also operate the e-commerce websites for HOUSE.com.au, RobinsKitchen.com.au, YourHomeDepot.com.au, PetHouse.com.au, Baccarat.com.au, MyHouse.com.au, the list goes on.


About the role:

The Pronto specialist will be an SME at the company, they are looking for someone to have those development skills but ultimately play a role in supporting the relevant teams with their knowledge. 
The role is permanent and currently there is WFH flexibility with the company. 


Key Responsibilities:
  • Issuing SMR’s (Software Maintenance Requests) to address software bugs or PLM’s (Product Lifecycle Management) request for functional changes required by the clients,
  • Investigation and analysis of client’s request for assistance and provide responsive and reliable support
  • Analysis and specification of defined programming changes as required and passing on the task to our custom development team
  • Testing of program enhancements and modifications as required
  • Training of customers, internal staff and distributors in Pronto Xi
  • Provision of implementation services to Pronto Customers during software installation phase
  • Consulting in specific Pronto Xi modules and/or industry applications as appropriate
  • Develop specialized skills in various Pronto Xi modules and utilities

About You:
  • SME in Pronto 7.40+
  • Relevant tertiary qualification
  • Potentially retail / ecommerce experience would be beneficial