Reporting to the Director of Customer Growth Marketing, you will bring the product to life for Card Members who have expressed interest, guiding them seamlessly through the journey to membership. You will partner closely with internal teams and stakeholders, including Product & Marketing, Credit, Risk, New Accounts and Card Issuance to deliver a flawless acquisition process.
Responsibilities
- Uphold all risk management, data privacy and conduct policies while maintaining absolute discretion throughout the acquisition process.
- Manage preliminary eligibility reviews of customer expressions of interest, liaising with Credit and Risk teams as required.
- Partner with the Product Manager for insights and guidance.
- Provide timely updates to your Leader and collaborate closely within a small, high-performing team.
- Clearly articulate the value proposition—including product features, benefits and servicing—with professionalism and confidence.
- Ensure service level agreements are consistently met while maintaining meticulous attention to process and documentation.
- Support Customer Relationship Manager during onboarding once applications are approved.
- Complete health checks in line with guidelines and provide constructive feedback to Team Leaders.
- A self-motivated, proactive approach with a passion for delivering exceptional customer experiences.
- Strong attention to detail, ensuring accuracy and precision in every interaction.
- Exceptional written and verbal communication skills, with the ability to build trust and inspire confidence in ultra-high-net-worth individuals.
- Strong relationship-building skills and a natural ability to engage and delight customers.
- Problem-solving ability, resourcefulness and confidence in resolving issues quickly.
- Strong Microsoft Office Suite experience
- Knowledge of luxury products and experiences, spanning airlines, hotels, dining, retail, theatre, fashion, sport and events (a travel background is highly valued but not required).
- Collaborate with the world’s most exclusive suppliers in luxury hospitality, tourism, and lifestyle
- Learn from some of the finest Customer Relationship Managers locally and globally
- Enjoy ongoing coaching, industry-leading training, and clear career progression opportunities to help you thrive
- Experience complimentary stays at some of the world’s most prestigious luxury accommodations
Please click the 'apply' button now!
