Ford Australia is a globally connected organisation with deep local roots. As Australia’s largest automotive OEM employer, Ford is home to around 1,500 engineers, designers, and specialists across Victoria and plays a critical role as a global vehicle development hub.
With an expanding vehicle portfolio, growing digital services, and a strong dealer and service network, Ford continues to evolve how it supports commercial customers and fleet partners nationwide.
About the Role
Reporting to the International Markets Group (IMG) Commercial Business Director, this senior leadership role is responsible for owning and driving the Fleet Uptime Pillar across International Markets.
The initial focus will be Australia, with responsibility to design, embed, and then scale best-practice uptime strategies into Asia and Africa.
You will work closely with Ford Customer Service Division (FCSD), Fleet Sales, and dealer partners to build fit-for-purpose processes and solutions that minimise vehicle downtime and maximise customer productivity.
This role is based in Ford’s National Sales Company (NSC) office in Richmond, with a hybrid working model (4 days onsite).
Key Responsibilities
- Lead fleet uptime monitoring and end-to-end issue resolution processes
- Develop and own the fleet uptime strategy, informed by customer pain points, data insights, and market dynamics
- Identify, prioritise, and gain approval for key strategic initiatives, including global alignment
- Design and execute pilot programs, implementation plans, and go-to-market strategies
- Partner cross-functionally with FCSD, Fleet Sales, dealer networks, and international stakeholders
- Track performance metrics, identify root causes, and continuously optimise uptime outcomes
- Experience in fleet management, commercial vehicle operations, automotive service, or related environments
- Deep understanding of commercial fleet customer needs and uptime-driven business models
- Proven success designing and implementing strategies that improve operational performance and customer outcomes
- Strong leadership capability across complex, multi-market environments
- Highly analytical with the ability to translate data into actionable strategy
- Confident communicator able to influence senior stakeholders, partners, and dealer networks
As we celebrate 100 years in Australia, our legacy truly speaks for itself. But we believe we do more than build award winning vehicles—we build careers!
- Flexible Work Arrangements.
- Complimentary vehicle and additional discounted lease car options.
- Recognised by WGEA as an Employer of Choice for Gender Equality.
- Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities .
- Opportunities for growth and personal development through external/internal training programs .
- Paid parental leave.
- Comprehensive Employee Assist Program.
- Wellness Programs including Free Flu Vaccinations and Health Checks
- Paid volunteer days.
Sharp & Carter are proud to be the retained recruitment partner for this appointment. All applications must be directed through Sharp & Carter. Click Apply Now’ to complete your application.
